Support

  • Before you contact us, please refer to the Owner’s Manual, FAQ and Forum to see whether they contain an answer to your question.
  • We cannot answer questions regarding basic operation of your computer, basic setup for using your computer for music production, how to create songs or sounds, or questions related to products made by other companies.

In order to receive product support, you must have registered this product. We cannot provide service if we are unable to verify that you have registered.

Please provide us the information below:

  • * fields required.
  • VOX operates a privacy policy and will not pass your details to any third party or company, except affiliated and subsidiary companies/brands of VOX Amplification Ltd and companies deemed to be with in the terms of the privacy policy.

Your question

Product*
Software version
shown in the About screen appeared by clicking "VOX" logo
Your question*
in as much detail as possible
Files : e.g. 'JamVOX folder', screen shots or audio files.
We can only accept zip files. The maximum file size is 10MB.
JamVOX folder is located on :
[XP]
(Drive Name) > Documents and Settings > (User Name) > Application Data > VOX > JamVOX
[Vista]
(Drive Name) > Users > (User Name) > AppData > Roaming > VOX > JamVOX

Details of your system : This information is necessary to better understand this problem.

Manufacturer and model of your computer*
Operating system and version*
Type of CPU and its clock speed*
Amount of memory installed*
Other computer peripherals

Your information

Name*
Email address*
as registered in JamVOX-Online. Reply will send to this address. Please enter details carefully.

Your product

Dealer location*
Please ensure that you select this option carefully as your request will be shared with your country's Vox distributor.
Product Code*
This is the 15 digit code that is on the lower right back side of your JamVOX Monitor.